Our Services
Our Services
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Detailed Service Information
Click on any service to view requirements, processes, and fees
Births & Deaths Registry
Register births and deaths, obtain certificates quickly and efficiently.
Birth Certificate
Under One (1) Year - One (1) Day
Requirements:
- Produce weighing card
- Fill a form
- Pay approved fee
- Certificate issued same day
Above One (1) Year - One (1) Month
Requirements:
- Fill a Form
- Form sent to Regional Office for vetting
- Sent to Head Office for signing and printing
- Certificate issued within 1 month
Death Certificate
Newly Deceased (1 Day)
Requirements:
- Fill a form
- Pay approved fee
- Issuance of burial permit and Death Certificate
Already Buried (1 Month)
Requirements:
- Fill a form
- Pay approved fee
- Issuance of burial permit and Death Certificate
FEES: Based on Assembly’s Fee Fixing Resolution
Marriages & Divorces
Register marriages and process divorce documentation.
Customary Marriage
Registration
Requirements:
- Customary marriage must be performed first
- Both parties complete registration forms
- Witnesses from both families sign documents
- Certificate of Marriage issued by Registrar
Dissolution (Divorce)
Requirements:
- Marriage must be dissolved in presence of representatives from both sides
- Submit affidavit naming those present at dissolution
- Attach photocopy of marriage certificate
- Registration of dissolution by Registrar
Ordinance Marriage
Process Timeline
- Notice Period: File notice of marriage for 21 days
- Church Announcements: 3 consecutive Sundays
- Certificate Validity: 3 months from collection
- Marriage must be solemnized within 3 months of Certificate of Notice
Documentation Requirements
- Both parents (preferably mother and father) must sign certificate
- Gazetted Church: Uses own marriage certificate
- Non-Gazetted Church: Uses Assembly-provided certificate
Divorce Process
Requirements:
- Seek dissolution at Law Court
- Submit court adjudication report determining if marriage should be dissolved
- Provide affidavit
- Attach copy of marriage certificate issued by Assembly or Church
- Assembly processes dissolution after court determination
FEES: Based on Assembly Fee Fixing Resolution
Building Permits & Planning
Apply for building permits and get planning approvals
Services Delivered
- Formulation of policies for development and management of human settlements
- Preparation of human settlement plans
- Advisory services on land use planning
- Processing building and development permits
- Development control and enforcement
Processing Time
- Building Permits: Within 2 months (48 days)
- Planning Schemes: 6-12 months (depending on settlement size)
Process
- Submit development/building application
- Technical review (within 2 weeks)
- Technical Sub-Committee assessment and site visit (within 1 month)
- Statutory Planning Committee meeting (9 working days after technical meeting)
- Approval and permit issuance (5 working days)
- Building permit ready (3 months total from submission)
Requirements
- Completed application form
- Site plan
- Architectural drawings
- Engineer’s report (where applicable)
- Land title/documentation
- Payment of application fees
- FEES: Based on Annual Fee Fixing Resolution
Business Operating Permits
Register your business and obtain operating licenses
Service Timeline
Within 3 Working Days
REQUIREMENTS
- Application letter
- Building permit (if operating in container/kiosk)
- Payment of required fees
- Valid business registration
- GRA Tax Identification Number (TIN)
PROCESS
- Submit application letter
- Provide necessary documentation
- Pay required fees
- Permit issued within 3 working days
Social Welfare Services
Child protection, disability support, and community development
Services Provided
CHILD RIGHTS & PROTECTION
- Child Custody Cases: Social enquiry reports for court
- Child Maintenance Support: Enforcement of parental responsibilities
- Pregnancy Neglect Cases: Intervention and DNA testing if necessary
- Child Labor Prevention: Quarterly education on worst forms of child labor
DAY CARE CENTER INSPECTIONS
- Regular inspections for child welfare and safety
- Environment and facility checks
- Food and drinking water quality verification
- Furniture and equipment safety assessment
DISABILITY SUPPORT
2% Common Fund for Persons Living with Disabilities (PLWD)
Application Process
- Register with Assembly (provide 2 full-size photos)
- Submit application letter through District Chief Executive
- Social investigation conducted by department
- Vetting by Disability Fund Management Committee
- Quarterly disbursement to approved applicants
Note: Applications are vetted according to life situation and verified disability status.
Other Services
LEAP Programme
- Support for vulnerable persons in the district
- Ministry-supported cash transfer program
NGO Registration & Supervision
- Register new NGOs in the district
- Visit and supervise NGO activities
Guidance & Counseling
- Psychological support services
- Marriage conflict resolution and reconciliation
- Family counseling
Justice Administration
- Represent Assembly in all Juvenile cases
- Panel member at District/Magistrate Family Tribunals
Support for Stranded Persons
- Assistance for persons unable to pay hospital bills
- Support for stranded individuals in the district
Adult Education
- HIV/AIDS sensitization in churches and schools
- Education on deadly diseases
- Teenage pregnancy awareness programs (quarterly, targeting JHS and primary pupils)
Income Generating Activities Training
- Dettol making
- Liquid soap production
- Power zone manufacturing
- Quarterly community training programs
PROCESSING TIMES
| Service | Timeline |
| Disability Fund | Quarterly disbursements |
| Family Disputes | Within 2 weekly sittings |
| Child Maintenance | Within 2 weekly sittings |
CONTACT: Social Welfare & Community Development Department
Environmental Health Services
Food safety, sanitation, and public health services
Comprehensive Environment Health Services
Public Health Education
- Community health and hygiene education sessions
- Disease prevention programs
- Public gatherings for Q&A on health issues
- Infection spread prevention education
Premises Inspection
Types of Premises Inspected:
- Residential premises
- Industrial premises
- Institutional premises
- Commercial premises
Process:
- Inspection conducted
- Notice issued if nuisances detected
- Specified days given for abatement
- Court summons issued for non-compliance
- Fines charged through court process
Stray Animal Control
Process:
- Periodic seizure and arrest of stray animals
- Animals kept in public pound for 10 working days
- Public notice issued
- Owners can claim animals by paying fees (receipt issued)
- Unclaimed animals auctioned to public (receipt issued)
Food Safety & Hygiene
Food Handlers Hygiene Education
- Proper food handling techniques
- Sanitation at food premises
- Personal hygiene requirements
- Annual screening: Medical examination required before handling food
Food Vendors Certificate:
- Processing Time: 8 working days
- Medical screening conducted
- Fees based on Assembly Fee Fixing Resolution
- Receipt issued upon payment
Slaughter House Inspection
- Premises sanitation inspection
- Ante-mortem inspection: Animals examined before slaughter
- Post-mortem inspection: Carcasses examined after slaughter
- Conducted in collaboration with Veterinary Department
- Fees paid to Assembly (receipt issued)
Waste Management
Services Provided
- Solid Waste Management: Door-to-door collection twice weekly
- Liquid Waste Management: Public and community systems
- Environmental sanitation in communities and public places
- Supervision of contracted waste management companies
Law Enforcement
- Enforcement of sanitation laws (statutory and local)
- Court prosecution for non-compliance
- Fines imposed through legal process
- Integration of health education with law enforcement
- Behavior change promotion in communities
Legal Basis: Public Health Law, 2012 (Act 851), Section 296 of Criminal Offence Act, 1960 (Act 29) – littering provisions
Service Timelines
| Service | Timeline |
| Food Vendors Certificate | 8 working days |
| Waste Collection (Door-to-door) | Twice weekly |
| Stray Animal Pound Holding | 10 working days |
FEES: Based on Assembly Fee Fixing Resolution
Disaster Management (NADMO)
Emergency response and disaster preparedness
Emergency Services - 24/7 Response
Disasters are natural or anthropogenic (man-made) occurrences that cause ecological deterioration, loss of human lives, deterioration in utility facilities and services on a scale sufficient to warrant a response from outside the affected community.
Disaster Management Phases
PRE-DISASTER PHASE (Mitigation & Preparedness)
Measures to prevent disasters and minimize effects:
- Identification of hazards and emergency situations
- Identification and designation of safe havens
- Institution of effective communication system linking all stakeholders
- Education and training for awareness creation
- Skills acquisition for disaster prevention and mitigation
- General state of preparedness (planning and data acquisition)
- Design and equipping of emergency operations centers
- Earmarking spaces for victim relocation
- Purchase and storage of relief items
- Formation of Disaster Volunteer Groups
- Ongoing research on disaster management
EMERGENCY PHASE (Response & Relief)
Immediate actions for victims:
- Search and rescue operations
- Evacuation of victims and provision of shelter
- Assessment of disaster impact
- Registration of victims
- Distribution of food, water, clothing
- Medical relief provision
- Restoration of utility services
POST-DISASTER PHASE (Rehabilitation & Reconstruction)
Long-term recovery activities:
- Construction of permanent accommodation structures
- Reconstruction of infrastructural facilities
- Promotion of self-reliance programs
- Income-generating activities support
- Agricultural production packages
- Community resettlement
How To Report Disasters
Reporting Chain:
- First Point of Contact: Zonal Co-ordinator in your zone
- If unavailable: Contact your Assembly Member
- Assembly Member reports to: NADMO District Office
- District Office: Assesses disaster scene and extent of damage
- Official Report: Written report to Regional Co-ordinator (copy to District Chief Executive)
IMPORTANT NOTE: The possibility of NADMO responding with relief items depends solely on the availability of relief items in stock. Not all disasters may receive material support, but assessment and reporting are always conducted.
Our Disaster Management Mission
NADMO uses an integrated approach to disaster management, addressing multi-sectoral issues to ensure the impact on victims and the population is mitigated effectively through all phases of disaster occurrence.
EMERGENCY CONTACT: Contact your Zonal Co-ordinator or NADMO District Office immediately in case of disaster
Business Advisory Centre
Training programs and business development support
Our Mission
To alleviate rural poverty and improve living conditions through increased productivity, wage-employment opportunities, and income generation for rural poor families through comprehensive aid for agriculture-related rural small-scale enterprises.
Training Programs Offered
Agricultural & Farming Skills
Artisan & Craft Skills
Beauty & Events
Business Management & Development
- Financial Management – Budgeting and financial planning
- Record Keeping – Business documentation and accounts
- Group Formation – Cooperative and group business structures
- Access to Rural Finance – Connecting to funding sources
- Business Counseling – One-on-one business advisory
- OSHEM – Occupational Safety, Health & Environment Management
Certification & Professional Development
- NVTI Certification for graduate traditional apprentices and master craft persons
- Exposure visits to successful enterprises
- Ongoing mentorship and support programs
Cost & Participant Contibution
Cost Sharing Structure:
20%
Participant Contribution
80%
PCMU Covers
Note: The Project Co-ordinating and Management Unit (PCMU) covers 80% of the total training cost. Participants are only required to contribute 20%.
How To Apply
HOW TO APPLY
- Visit the Business Advisory Centre office at the Assembly
- Express interest in specific training program
- Fill application form
- Await notification of training schedule
- Participate in approved training program
- Make 20% contribution as required
PROGRAM GOALS
- Increase productivity of rural households
- Create wage-employment opportunities
- Boost incomes of rural poor families
- Support agriculture-related small-scale enterprises
- Improve living conditions in the district
- Reduce rural poverty through skills acquisition
CONTACT: Business Advisory Centre, Upper West Akim District Assembly
Agriculture Extension Services
Farm extension services and veterinary support
Comprehensive Agriculture Services
Free professional agricultural extension services available 24 hours, 7 days a week to support farmers and promote agricultural development in Upper West Akim District.
Crop & Animal Extension Services
Farm Problem Diagnosis & Solutions
- Assist farmers in diagnosis of farm and farming-related problems
- Conduct on-farm adaptive trials
- Collect relevant data for analysis by researchers
- Provide technical solutions and recommendations
Demonstrations & Field Days
- Establish demonstration farms
- Organize field days with contact groups
- Work with community-based organizations
- Assess results with farmers
- Share best practices and innovations
Planning & Problem Identification
- Organize planning sessions with farmers
- Identify agricultural problems and root causes
- Develop practical solutions
- Create farm development plans
Farmer Support Services
Farm Management Education
- Farm management education and practice
- Cost-effective farming enterprise guidance
- Record keeping training
- Business planning for farms
Farmer Organization Development
- Facilitate and develop viable farmer groups
- Strengthen community-based organizations
- Cooperative formation and management
- Group dynamics and leadership training
Information & Market Linkages
- Information on farm inputs and suppliers
- Credit support information and access
- Marketing channels and opportunities
- Collect and share market price data on agricultural commodities
- Collect prices of farming inputs
- Share labour rates for all farm activities
Data Collection & Reporting
- Liaise with statisticians for farm-level data collection
- Prepare and submit reports on services rendered
- Monitor agricultural trends and patterns
- Document farmer challenges and successes
Veterinary Services
Animal Disease Management
- Disease Diagnosis: Assist farmers in diagnosis of animal diseases
- Outbreak Control: Control natural outbreaks of animal diseases
- Disease Reporting: Report outbreaks of scheduled diseases to authorities
- Preventive Care: Vaccination and immunization programs
Food Safety
- Ensure food safety in collaboration with relevant agencies
- Meat inspection services
- Quality control for animal products
Animal Husbandry Support
- Liaise with Veterinary Department for animal immunization
- Supervise construction of improved animal housing
- Organize animal production farmers in record keeping
- Provide technical advice on animal welfare
Special Programs
Cross-Cutting Issues
- HIV/AIDS Awareness: Promote HIV/AIDS education in farming communities
- Gender Awareness: Promote gender equity in agriculture
- Youth in Agriculture: Encourage youth participation
- Climate Change: Address emerging issues affecting agricultural programs
Human Capital Development
- Sponsor students from the district for agricultural education
- Fill particular manpower needs of the district
- Ensure fair and equitable balance between male and female students
- Focus on social sector needs (education and health)
How To Access Services
Two Easy Ways:
1. Invite an Agricultural Officer
Request for services directly – officer will visit your farm
2. Visit Department Office
Come to the Agriculture Department at the Assembly for consultation
Service Availabilty
24/7 SERVICE
Available 24 Hours, 7 Days a Week
FEES: NO PAYMENT REQUIRED – All agricultural extension services are FREE to farmers
CONTACT: Agriculture Department, Upper West Akim District Assembly
Finance Department
Contractor certificates and financal services
Finance Department Services
The Finance Department handles revenue mobilization, contractor certifications, business permits, and other financial services for the district.
Business Operating Permit
PROCESSING TIME: One (1) Day
Requirements:
- Application letter
- Building permit (if operating in a container/kiosk)
- Payment of required fees
- Valid business registration documents
Process:
- Submit application letter
- Provide all required documentation
- Pay the approved fees
- Issuance of Business Operating Permit
Certificates For Contractors/Suppliers
PROCESSING TIME: One (1) Day
Requirements:
- Application letter on Company’s letterhead
- Submission of Registrar General’s Certificate
- Works & Housing Certificate (where applicable)
- GRA Certificates
- GRA Tax Identification Number (TIN)
- Account Details:
- Account Name
- Bank Name
- Branch
- Account Number
- Payment of approved fees
Process:
- Submit application on company letterhead
- Provide all required certificates and documents
- Submit complete bank account details
- Pay the approved fees
- Certificate issued same day
Revenue Services
Types of Revenue Collected:
- Property Rates
- Business Operating Permits
- Basic Rates
- Market Tolls
- Lorry Park Fees
- Building Permit Fees
- Other Assembly fees and charges
Payment Guidelines:
- All payments attract official receipts
- Receipts must be collected and kept for records
- Courteous revenue collectors with tags visit daily
- Payments can be made at Assembly office or through collectors
Financial Management
- Revenue mobilization and collection
- Fixing of rates and fees (annual resolution)
- Budget preparation and execution
- Financial reporting and accountability
- Payment processing for contractors and suppliers
- Grant management and disbursement
Legal Provisions
The Finance Department operates under:
- Public Financial Management Act, 2016 (Act 921)
- Local Governance Act, 2016 (Act 936)
- Public Procurement Act, 2016 (Act 914)
- Annual Fee Fixing Resolution of the Assembly
FEES: Based on Assembly’s Annual Fee Fixing Resolution
CONTACT: District Finance Officer – 0540714964
Physical Planning
Land use planning and development control
Physical Planning Services
Formerly known as Town and Country Planning Department, we formulate policies, prepare plans, and provide advisory services for orderly development of human settlements in the district.
Services Delivered
- Formulation and review of policies and strategies for development and management of human settlements
- Formulation of human settlement legislation and technical guidelines relating to land use
- Provision of advisory services on land use planning and management to:
- Government institutions
- Private sector
- General public
- Preparation of human settlement plans to guide growth and development
- Decentralized and participatory approach involving:
- Chiefs and traditional authorities
- Land owners
- General public
- High levels of efficiency and integrity in processing building and development permits
Development Control
A. Temporary Structures & Sign Posts
Timeline: 14 Days- Submission of application
- Response to application within 14 days
- Site inspection and technical advice
- Approval for payment of fees within 14 days
B. Unauthorized Structures
- Inspection and advice on need for acquiring permit before construction
- Removal of unauthorized structures (where applicable)
- Court prosecution for persistent violations
Warning: Building without a permit is illegal and may result in demolition and legal penalties. Always obtain proper authorization before construction.
Roads(Feeder Roads)
- Provide technical advice to the Assembly on public projects
- Oversee process of awarding contracts
- Supervision of public works
- Maintenance of public infrastructure
Service Standards & Timelines
| Service | Time Frame |
|---|---|
| Process development or building application | Within 2 weeks of receipt |
| Technical Sub-Committee assessment and site visit | Within 1 month of receipt |
| Statutory Planning Committee meeting | 9 working days after Technical Sub-Committee |
| Submit approved plans to Works Department | 5 working days after approval |
| Communicate to applicants | 5 working days after approval |
| Building permits ready for collection | 3 months from submission |
Physical Development Plan (Planning Scheme)
| Stage | Time Frame |
|---|---|
| Discuss draft plan | 1 day |
| Second draft plan discussion by Technical Sub-Committee | Within 2 weeks |
| Submit second draft to Statutory Planning Committee | Within 2 weeks |
| Publicize final draft for public comments | Within 2 weeks |
| Final approval and signing by DCE and Secretary | Within 2 weeks |
| TOTAL TIMELINE | 6-12 months (depending on settlement size) |
Information Transparency
- All necessary information made available to clients
- Annual customer service improvement surveys conducted
- Results publicized for enhanced service delivery
- Clean, healthy, and friendly reception areas provided
- Clear signage and information desks available
Legal Framework
The department operates under:
- Spatial Planning Act, 2016 (Act 925)
- Local Governance Act, 2016 (Act 936)
- National Building Regulations
- Assembly Bye-laws
FEES: Based on Annual Fee Fixing Resolution of Upper West Akim District Assembly
CONTACT: Physical Planning Department (formerly Town & Country Planning)
Waste Management
Waste collection and environmental sanitation
Comprehensive Waste Management
The Environmental Health Department manages both solid and liquid waste to ensure environmental sanitation in all communities and public places in Amansie Central District.
Solid Waste Management
DOOR-TO-DOOR COLLECTION
Twice Weekly Service
Collection Schedule:
- Residential waste collected twice per week
- Commercial areas serviced regularly
- Institutional premises on scheduled days
- Market waste collection daily
What We Collect:
- Household waste
- Commercial waste
- Organic waste
- Non-hazardous solid waste
- Market waste
Liquid Waste Management
- Public toilet facilities management
- Septic tank emptying services
- Wastewater treatment
- Drainage system maintenance
- Prevention of water pollution WASTE CONTRACTOR SUPERVISION
The department supervises contracted waste management companies to ensure:
- Timely waste collection
- Proper disposal methods
- Environmental compliance
- Quality service delivery
- Coverage of all assigned areas
Recycling & Environmental Initiatives
- Promote waste segregation at source
- Encourage recycling practices
- Composting education for organic waste
- Plastic waste reduction campaigns
- Community clean-up exercises
Prohibited Practices
The following are ILLEGAL and subject to prosecution:
Indiscriminate dumping of waste
- Littering in public places
- Burning of waste in open areas
- Disposal of waste in water bodies
- Blocking drains with refuse
- Failure to use designated disposal points
Penalties apply under:
- Section 296 of Criminal Offence Act, 1960 (Act 29) – Littering
- Public Health Law, 2012 (Act 851)
- Assembly Bye-laws on Sanitation
Waste Disposal Guidelines
For Households:
- Store waste in covered bins
- Segregate wet and dry waste where possible
- Place bins at collection points on scheduled days
- Do not overfill bins
- Keep collection area clean
For Businesses:
- Obtain Business Operating Permit
- Subscribe to waste collection service
- Provide adequate waste storage facilities
- Pay fees promptly
- Maintain cleanliness of premises
Service Timelines
| Service | Frequency/Timeline |
| Residential Door-to-Door Collection | Twice Weekly |
| Market Waste Collection | Daily |
| Public Toilet Services | 24/7 |
| Septic Tank Emptying | On Request |
Reporting Issues
- Missed collections
- Illegal dumping
- Blocked drains
- Overflowing public bins
- Sanitation violations
FEES: Waste collection fees based on Assembly Fee Fixing Resolution. Payment receipts issued for all fees.
CONTACT: Environmental Health Department – Report issues to Client Service Unit: +233—–
Let’s Keep Upper West Akim Clean Together!
12+
Service Categories
Same Day
Processing for Birth Certificates
48 Days
Building Permit Processing
24/7
Support Available
Our Service Standards
Commitments we make to you
- Serve citizens promptly and courteously
- Provide friendly and helpful service
- Help you make the right choices
- Provide appropriate signage and information
- Answer calls promptly
- Respond to queries and complaints promptly
- Respond to mail and email quickly
- Encourage your suggestions for improvement
- Innovativeness - Embracing technology and best practices
- Diligence - Careful, persistent service delivery
- Discipline - Keeping commitments with urgency
- Professionalism - Requisite skills and ethical standards
- Transparency - Honest, open communication
- Client-oriented - Treating you with respect
- Accountability - Taking responsibility for tasks